Privacy Policy

Last updated: 30 August 2026 · SnapReply is a product of Revopay Private Limited

The short version: We collect your phone number to create your account, and the product/pricing information you choose to type into your templates. We don't sell your data to advertisers. Client messages you paste in to get a match are processed briefly and not stored long-term. You can request deletion of your account and data at any time.

1. Who we are

SnapReply is operated by Revopay Private Limited ("Revopay," "we," "us"). This policy explains what information we collect when you use SnapReply, how we use it, and the choices you have.

2. Information we collect

Category	Examples	Why we collect it
Account information	Mobile number, name, business name	To create and identify your account — no password or email required
Your templates	Product names, prices, delivery areas, payment methods you type in	To power the reply-matching feature
Inquiry text	Messages you paste in to get a matched reply	Processed briefly to detect intent and match a template — not stored beyond the session
Usage data	Which templates you use, reply counts, approximate conversion outcomes	To power your Dashboard and improve template ranking
Connected platform tokens	Access tokens if you link WhatsApp, Facebook, Instagram, or TikTok	To publish posts or send replies on your behalf, only when you explicitly trigger it

3. How we use your information

To operate the core features of SnapReply — matching, templates, dashboard, and storefront;
To send you service-related messages (for example, account verification);
To improve the accuracy of our intent-matching engine using aggregated, anonymised usage patterns;
To provide customer support when you contact us.

We do not sell your personal information to advertisers or data brokers.

4. Third parties we may share data with

Service	Purpose
Meta (WhatsApp Business Cloud API, Facebook, Instagram)	To send/receive messages and publish posts you authorise
Africa's Talking / Twilio	To send/receive SMS replies where you use the SMS feature
Cloud hosting providers	To store and run the application (e.g. Render, Netlify)

These providers only receive the minimum data necessary to perform their specific function and are bound by their own privacy and security obligations.

5. Data retention

Client inquiry text you paste in for matching is processed transiently and not retained after the match is returned.
Message history via connected WhatsApp/SMS integrations is retained for up to 30 days on paid plans, and 7 days on the free plan, to support your conversation view.
Your templates and account details are retained while your account is active, and deleted within 30 days of account closure.

6. Your rights

You can request a copy of your data, or request that we delete your account and associated data, at any time by emailing privacy@revopay.com. We will respond within a reasonable timeframe and in accordance with applicable data protection law.

7. Security

We use industry-standard measures to protect your information, including encrypted connections (TLS) and encryption of sensitive data at rest. No system is completely secure, and we encourage you to keep your device secure as well.

8. Children's privacy

SnapReply is not directed at children under 18. We do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated in-app. Continued use of SnapReply after changes take effect constitutes acceptance of the revised policy.

10. Contact us

Questions about this policy or your data can be sent to privacy@revopay.com or legal@revopay.com.

Revopay Private Limited · SnapReply is a Revopay product
This is placeholder legal content for the current beta phase. Please have it reviewed by a qualified lawyer in your jurisdiction before public launch.